Returns & Refund Policy

Effective Date: 8/7/2026

Overview

At Admore Healthcare Supplies Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this policy explains the conditions under which returns and refunds may be accepted.

Please read this policy carefully before placing an order.

Return Eligibility

Products may be eligible for return if they:

• Are received damaged or defective
• Are incorrect due to our error
• Are incomplete upon delivery
• Meet the conditions outlined in this policy

To be eligible for a return, products should generally:

• Be unused
• Be unopened
• Remain in their original packaging
• Be returned in a resalable condition

Proof of purchase is required for all returns.

Non-Returnable Items

For hygiene, safety, or regulatory reasons, certain items may not be eligible for return unless faulty or supplied incorrectly.

These may include:

• Opened medical consumables
• Opened PPE
• Sterile products with broken seals
• Products marked as non-returnable
• Special-order or customised items (unless faulty)

Damaged or Incorrect Orders

If you receive damaged, faulty, or incorrect products, please notify us as soon as reasonably possible after delivery.

Where appropriate, we may request:

• Your order number
• Photographs of the product
• Details of the issue

We will review the information and work with you to resolve the matter promptly.

Return Process

To request a return:

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Wait for return instructions before sending any items.
4. Securely package the products and return them as instructed.

Unauthorised returns may not be accepted.

Refunds

Once your returned items have been received and inspected, we will notify you of the outcome.

If approved, refunds will normally be issued using the original payment method where possible.

Refund processing times may vary depending on your payment provider.

Exchanges

Where appropriate, we may offer a replacement product for damaged, defective, or incorrectly supplied items, subject to availability.

Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team.

If an order has already been dispatched, it may be subject to this Returns & Refund Policy.

Shipping Costs

Where a return is due to our error or a faulty product, reasonable return shipping costs may be reimbursed or covered by us.

For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise agreed.

Business Customers

Orders placed by businesses or healthcare organisations may be subject to separate contractual terms where applicable. Please refer to your supply agreement or contact us for further information.

Contact Us

For assistance with returns or refunds, please contact:

Admore Healthcare Supplies Ltd

Email: admorehealthcare@gmail.com

Phone: 07400 937507

We are committed to resolving issues fairly and providing responsive customer support throughout the returns process.